I Can't Find My Certificate Attachment

If you've received your certificate email but can't see a PDF attachment, don't worry—your certificate is still available.

Why isn't there a certificate attached?

Some government departments, non-profit organisations, and corporate email systems have strict security policies that may prevent PDF attachments from being delivered or displayed in emails. This is a common security measure used by many organisations to help protect against potentially unsafe attachments.

For this reason, your certificate is also provided as a secure online credential.

How do I access my certificate?

Open the certificate email you received from ACRI and click the View Credential button.

This will open your certificate in your web browser, where you can:

  • View your certificate

  • Download a PDF copy

  • Print your certificate

  • Share your credential if you'd like

I still can't access my certificate

If the View Credential button isn't working or you can't locate your certificate, please contact the ACRI team.

When contacting us, please include:

  • Your full name

  • The email address you used for your training

  • The approximate date you completed your course

We'll be happy to send you a direct link to your certificate.

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